User controls can be a major source of frustration for employees in the workplace. However, with the right approach, this doesn’t have to be the case. By taking a user-centric approach from the design phase to continuous training, executives and office managers can simplify controls and improve the user experience. Here are some practical considerations for making your workplace technology more user-friendly.
Less Is More
Simplicity is key when it comes to technology in the workplace. Before going all in on complex and cutting-edge office designs, it’s important to consider the ease of use for employees. Technology with a steep learning curve can discourage employees from using it and make them resistant to future additions. On the other hand, implementing easy-to-use technology can make employees more comfortable and open to further advancements.
One successful approach for companies with hybrid workforces is the “BYOD” or “Bring Your Own Device” model, allowing employees to use their own devices. This benefits both the employees, who work more efficiently on familiar devices, and the businesses, which save time and money by not having to create and support an infrastructure for in-office employee devices.
Furthermore, the BYOD model allows businesses to focus any complex technology in key spaces like conference rooms. This is beneficial because high-tech rooms require ongoing support for planning, training, and troubleshooting. Keeping this technology in a few rooms means simpler maintenance and better resource management.
Training is Everything
Undervalued in the workplace is the significance of training on technology implementation. Irrespective of the hardware or software utilized by a business, educating end-users is critical. It is essential for employees to know what tools are available, how they function, and their capabilities in order to select the appropriate equipment and anticipate when they may require assistance.
This support can either come from within the organization or outside, and when implemented correctly, it can streamline the user experience. A strategic partner, such as a professional integrator, can provide installation, start-up, and troubleshooting services, as well as employee training.
In-depth tech training is typically reserved for a core group of individuals in larger organizations, whereas smaller groups receive basic usage and significant troubleshooting training. An AV technology partner, rather than an installation contractor, can provide training to all employees, ranging from small lunch and learns to large conferences.
By simplifying user controls, all employees can have a more pleasant workday, whether they’re assisting coworkers with tech support or setting up a conference room for a video call.
